How to Choose a Dealer to Buy Into (Buying a Car)

Notice I said a “dealer to buy into”. Let’s be honest, when you are buying a car you are also buying a dealership and salesperson in some cases. This is without a doubt the scariest part of looking for a new or used car. If I had a nickel for all the horror stories I’ve heard over the years… Bill Gates would be cutting my grass, Donald Trump would wash my cars, and Obama would walk my dogs. Unfortunately, car dealers have a hideous reputation. There are so many tricks to the car trade it would take me a year to explain about 10% of them.
So allow me to simplify Used Car Sweet Spot this…
Signs of a Good Dealership (yes there are some out there ha ha):
1) Sales people without all the answers and a sense of urgency to find them for you. Now, there are those seasoned car guys out there that just know every small detail about a certain vehicle. These guys are few and far in between. You have to use some common sense and instinct here. If a salesperson sounds like they are just telling you what you want to hear, then he or she probably is.
2) Affiliations. Who is this dealer associated with? Better Business Bureau, Chamber of Commerce, or various community institutions? What you want to look for is the length of affiliation. Longer term members with the Better Business Bureau, for instance, have had the opportunity for others to place complaints with the bureau. This way you can see the type of complaints that were filed and how they handled them.
3) Current customers. If at all possible, try to contact someone who has recently purchased from them to ask about their experience. The only downfall to this, however, is you must consider your source.
4) Online. Do a search for complaints about the particular dealer. Sometimes, like everything else, people will post rip off reports and scam alerts on websites that a simple Google search can locate. These tools can also prepare you for the fight ahead so you plan your next moves. This is chess! Not checkers!
5) Volume can be key. This is not an exact science but, keep in mind that lower volume (usually family owned and operated establishments) can’t afford to mistreat customers. They cherish Types Of Vehicle Maintenance every opportunity to make a new customer out of a prospective client. On the other hand, high traffic stores tend to have the room to let a few aggravated customers slip away.
6) Vested salespeople. High turn-over stores tend to give everybody and their mother a chance to make them some money. When a salesperson has vested time (at least a year) in a dealership, they tend to take what they do seriously and will in turn take your needs seriously. The car industry is full of “sales nomads” as I like to call them. These individuals move religiously from dealer to dealer trying to make as much as they can before moving onto the next one. Ask yourself… if they do not plan to be there long term, what motivation do they have to be there for me or to even really fight for me to get the deal I am looking for? As a customer you are looking to be taken care of not taken advantage of by someone just looking to make a quick dollar.
7) Most importantly… A REPUTATION FOR SUPERIOR SERVICE AFTER THE SALE!!! Remember, you are looking to buy into a dealer. If the word in the neighborhood is that you go back to being a nobody after the papers are signed, then they are only doing half of their job as a dealer.
Once An Important Customer… Always An Important Customer!

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